Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodspizza-food.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, online ordering system, marketing communications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. About Us

Pequod's Pizza is a food service business operating in the United States. We are dedicated to providing exceptional dining and online ordering experiences to our customers. For all privacy-related matters, you may contact us using the information below:

2. Information We Collect

We collect personal information that you voluntarily provide to us, information that is automatically collected when you use our Services, and information from third-party sources. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you use our Services, you may provide us with the following categories of personal information:

• Identity Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, delivery address, and billing address.
• Account Credentials: Passwords and similar security information used for authentication and account access.
• Payment Information: Credit card numbers, debit card details, and other payment-related information. Please note that payment information is processed by third-party payment processors and we do not store complete card details on our servers.
• Order Information: Details of purchases you make through our website, including food preferences, special instructions, and order history.
• Communications: Content of messages, feedback, reviews, inquiries, or complaints you submit to us via email, contact forms, or customer service channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.
• Profile Data: Your preferences, interests, feedback, and survey responses.

2.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain technical and usage data, including:

• Device Information: IP address, device type, operating system and version, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages you visit, time and date of your visits, time spent on each page, links clicked, referring URLs, and other browsing activity on our website.
• Location Data: General geographic location based on your IP address. We may also request more precise location data if you use location-based features of our Services (with your consent).
• Log Data: Server logs that record access requests, error logs, and system activity logs.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 8 for more details).

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts to our Services or interact with our social media pages, we may receive publicly available profile information.
• Payment Processors: Transaction status and confirmation data from our payment processing partners.
• Analytics Providers: Aggregated and anonymized data from analytics partners to help us understand usage patterns.
• Delivery Partners: Delivery status and fulfillment information from third-party delivery services we may use.

3. How We Use Your Information

We use the information we collect for the following purposes, relying on appropriate legal bases under applicable law:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including communicating order confirmations, updates, and delivery information.
• To create and manage your user account.
• To process payments and prevent fraudulent transactions.
• To provide customer support and respond to your inquiries, complaints, and requests.
• To deliver the features and functionality of our website and Services.

3.2 Analytics and Service Improvement

• To analyze how our website is used and identify trends, so we can improve our Services.
• To conduct internal research and development to enhance our menu, website functionality, and customer experience.
• To monitor the performance and security of our website and detect technical issues.
• To measure the effectiveness of our promotions and advertising campaigns.

3.3 Marketing and Communications

• To send you promotional offers, newsletters, discount codes, and information about new menu items, if you have opted in to receive such communications.
• To personalize the content and offers you see on our website based on your order history and preferences.
• To conduct surveys and gather feedback about your experience.
• To send you administrative messages such as changes to our terms, policies, or Services.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal obligations, including those under the Federal Trade Commission (FTC) Act and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.

4. Legal Basis for Processing Personal Information

Under applicable United States law, including the FTC Act and state-level privacy statutes such as the CCPA/CPRA (for California residents), we process your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract we have with you (e.g., to fulfill your food order).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, and marketing, provided those interests are not overridden by your rights.
• Consent: Where required by law, we process your information based on your explicit consent, such as for marketing emails and the use of non-essential cookies. You may withdraw consent at any time.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information. Categories of service providers include:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery Services: Third-party couriers or delivery platforms used to fulfill your orders.
• Cloud Hosting and IT Services: Providers who host our website and databases.
• Analytics Providers: Such as Google Analytics, to help us analyze website traffic and usage.
• Email Marketing Platforms: Services used to send promotional and transactional emails.
• Customer Support Tools: Platforms we use to manage customer service interactions.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, or safety of Pequod's Pizza, our users, or the public.
• Respond to lawful requests by public authorities, including law enforcement agencies.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership and your choices regarding your information.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

6. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We enforce role-based access controls and require strong authentication for system access.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card numbers on our systems.
• Regular Security Audits: We conduct periodic assessments and audits of our security practices and systems.
• Data Minimization: We collect and retain only the personal information necessary for the purposes described in this policy.
• Incident Response: We maintain procedures to detect, report, and investigate personal data breaches, and we will notify affected individuals as required by applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights. The rights described below apply to all users, with additional rights available to California residents under the CCPA/CPRA.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the categories of information we collect, the purposes for which it is used, and the third parties with whom it is shared.

7.2 Right to Correction (Rectification)

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update your account information directly through your account settings on our website.

7.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (for example, where we need to retain information to comply with a legal obligation, complete a transaction, or detect security incidents).

7.4 Right to Data Portability

You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format, and to transfer that information to another service provider where technically feasible.

7.5 Right to Opt-Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can do this by:

• Clicking the "Unsubscribe" link in any marketing email we send you.
• Contacting us directly at [email protected].

Please note that even if you opt out of marketing communications, we may still send you transactional and administrative messages related to your orders and account.

7.6 Right to Opt-Out of Sale or Sharing of Personal Information (California Residents)

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. We do not sell personal information for monetary consideration. However, our use of certain third-party analytics and advertising tools may constitute "sharing" under California law. California residents may exercise their opt-out rights by contacting us at [email protected].

7.7 Right to Limit Use of Sensitive Personal Information (California Residents)

California residents have the right to limit the use and disclosure of sensitive personal information to that which is necessary to perform the services requested or as otherwise permitted by the CPRA.

7.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your rights under applicable privacy law.

7.9 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]

We will respond to your request within the timeframes required by applicable law (generally within 45 days for CCPA requests, with the possibility of a 45-day extension where reasonably necessary). We may need to verify your identity before processing your request to ensure the security of your information.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognize your browser, remember your preferences, and provide a more personalized experience.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures and applicable legal requirements.

10. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13 (or such higher age as required by applicable law, including the Children's Online Privacy Protection Act (COPPA)).

If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

Individuals between the ages of 13 and 17 should only use our Services with the involvement and consent of a parent or legal guardian. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy.

11. International Data Transfers

Pequod's Pizza is based in the United States, and our Services are primarily directed at users within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central databases are operated.

Data protection laws in the United States may differ from those in your country of residence. By using our Services and providing your information, you acknowledge and consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy.

We take appropriate measures to ensure that any international transfers of personal data are handled securely and in compliance with applicable data protection laws. Where required, we implement appropriate safeguards such as contractual clauses or other mechanisms recognized under applicable law.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). This section supplements the general privacy rights information provided above.

12.1 Categories of Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information from consumers:

• Identifiers (name, email address, IP address)
• Commercial information (purchase history, order records)
• Internet or other electronic network activity (browsing data, website usage)
• Geolocation data (general location from IP address)
• Inferences drawn from the above to create a consumer profile

12.2 Sources of Personal Information

We collect personal information directly from you, automatically through your use of our website, and from third-party service providers as described in Section 2 above.

12.3 Business or Commercial Purpose for Collection

We collect personal information for the business and commercial purposes described in Section 3 above.

12.4 Disclosure of Personal Information

We may disclose your personal information to service providers for business purposes as described in Section 5 above. We do not sell your personal information.

12.5 Exercising Your CCPA/CPRA Rights

To exercise your rights under CCPA/CPRA, please contact us at [email protected]. You may authorize an agent to make requests on your behalf, provided that you provide the agent with signed written permission and we are able to verify your identity.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, services, and applications that are not operated by us. This Privacy Policy does not apply to those third-party services, and we have no control over their content, privacy practices, or policies. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of third-party sites.

14. Do Not Track Signals

Some web browsers allow you to enable a "Do Not Track" (DNT) signal, which sends a request to websites not to track your online activities. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you can manage your tracking preferences through your browser's cookie settings and through our cookie management tools.

15. How to File a Complaint

If you believe that we have violated your privacy rights or this Privacy Policy, we encourage you to contact us first so that we can address your concerns directly and promptly.

15.1 Contact Us

Please send your complaint or inquiry to:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.

15.2 Regulatory Authorities

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

For general consumer protection complaints, you may also contact the Federal Trade Commission (FTC) at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).

Residents of other states with applicable privacy laws may contact their respective state attorney general's office or designated privacy authority.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website at pequodspizza-food.click with a new "Last Updated" date.
• Sending an email notification to the address associated with your account, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns in a fair, timely, and transparent manner. Thank you for trusting Pequod's Pizza with your personal information. We value your privacy and are dedicated to keeping your data safe and secure.